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Refund & Cancellation Policy

We strive to ensure customer satisfaction at . This policy outlines how we handle refunds and cancellations.

Refund Policy:

  • Full refund:

    • Within 15 days of receiving your order for:

      • Items damaged or defective upon arrival.

      • Order errors (wrong item, size, color).

      • Items significantly not as described on the website.

  • Partial refund:

    • At our discretion, within [number] days of receiving your order for:

      • Items returned in used or opened condition (unsealed hygiene products, etc.).

      • Original packaging missing or damaged.

      • Late returns.

  • No refund:

    • Items listed as non-returnable in the product description.

    • Personalized items.

    • Opened digital products (e.g., downloadable software).

    • Items damaged due to misuse or improper care.

Cancellation Policy:

  • Orders can be cancelled:

    • Before shipment: Full refund.

    • After shipment but before delivery: [Refund amount minus shipping cost].

    • After delivery: Subject to standard return policy.

How to initiate a refund or cancellation:

  • Contact us within 15 days of:

    • Receiving your order (refund)

    • Placing your order (cancellation)

  • Use our online return portal or email us at:

  • Provide order number, reason for request, and desired outcome (refund or cancellation).

Processing Time:

  • Refunds will be issued within 15 business days of receiving the returned item or confirmed cancellation.

  • Refunds will be made to the original payment method used.

Important Notes:

  • We reserve the right to deny refunds or cancellations for unreasonable requests or repeated misuse of the policy.

  • This policy is subject to change at any time without prior notice.

Additional Information:

  • For details on specific products' return and cancellation conditions, please refer to their individual descriptions.

  • For any further questions or clarifications, please contact our customer support team.

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